The available delivery methods depend on your country and delivery address. The different options offered, their prices, and estimated delivery times are displayed directly when you confirm your order.
OKA ships orders to the destinations offered at checkout. If your country does not appear in the list of available destinations, it means we are not yet able to deliver there. As our network is constantly evolving, new destinations may be added gradually.
Delivery time depends on your destination and the selected delivery method. An estimate will be provided when you place your order. Delivery times begin after your order has been confirmed and prepared. These times are indicative and may exceptionally be extended.
Shipping costs are calculated automatically based on your destination, the contents of your basket, and the selected delivery method. The exact amount is displayed before you finalize your order.
When your order is shipped, you will receive an email with tracking information if tracking is available from the carrier. You can also check the status of your order in your My Account > My Orders section.
The tracking number is only provided after the package has been shipped. Please also check your spam/junk mail folder. If your order appears as shipped but you haven’t received any further information, please contact our customer service department and provide the following information: Your order number.
Check with anyone who may have received the package for you, as well as with the carrier or the relevant delivery point. If you still can’t locate it, contact us with your order number.
Contact us promptly, specifying your order number and attaching photographs of the package, the packaging, and the product(s) in question. This information will allow us to review your request.
Once the order has been sent to our logistics team, we cannot guarantee that the address will be changed. Contact us as soon as possible: if preparations have not yet begun, we will do our best to intervene.
If guest checkout is enabled on the site, you can place an order without creating an account. However, we recommend creating your OK® account to easily access your orders and information. This needs to be confirmed with the developer before publication.
Click on the My Account icon, then select the option to create your account. Fill in the requested information and choose a secure password.
Your personal account allows you to view your orders, manage your personal information and addresses, and access your information more quickly for future purchases. You can also find your favorite products when this feature is enabled.
From the login page, select “Forgot your password?” Enter the email address associated with your account. You will receive a link to create a new password. Remember to check your spam/junk mail folder.
Log in to your account and then access your profile settings. There you can update the available information, including your contact details and addresses.
Log in to your personal account and go to your account information. If you are unable to change your email address directly, please contact our customer service.
You can request the deletion of your account and associated personal data by contacting OK. However, some information may be retained for the periods required by applicable legal, accounting, or tax obligations.
OKA pays particular attention to the protection of your personal data. The information collected is used for the purposes described in our Privacy Policy and in accordance with applicable regulations.
No. OKÂ products are part of a wellness, sensory care, and aromatherapy approach. They are not medicines and are not intended to diagnose, prevent, or treat any disease.
No. The information available on the site is for informational purposes only and does not replace a diagnosis, treatment or advice from a doctor, pharmacist or other healthcare professional.
Essential oils naturally contain active and aromatic substances that require certain precautions. These can vary depending on the composition, concentration and method of use of the product.
INCI stands for International Nomenclature of Cosmetic Ingredients. This international nomenclature allows for the standardized identification of ingredients used in cosmetic products.
Consult the list of ingredients on the packaging and the product information sheet. If you are aware of any allergies or sensitivities, consult a healthcare professional before use.
The INCI nomenclature is based on a standardized international system. Botanical names are often given in Latin. This allows for the use of a common designation regardless of the country of sale.
Yes. OK may change its formulations, packaging, or product information. In case of any discrepancies, the information on the packaging of the product you have should be consulted first.
Select the product(s) you want, add them to your cart, and then proceed to checkout. Review your selection, enter the required delivery information, and choose from the available payment methods. Your order is only finalized after payment has been processed.
After validation, an order confirmation is sent to the email address provided. You can also find the order in your personal account if you were logged in when you made your purchase.
First, check your spam folder and make sure the email address you entered is correct. If your payment has been processed but you still haven’t received a confirmation, please contact us.
We prepare orders as quickly as possible. Once preparation has begun, we cannot guarantee that changes can be made. Please contact us as soon as possible so we can check if any action is still possible
Contact us as soon as possible. If your order has not yet been processed or shipped, we will check if cancellation is possible. If it has already been shipped, the applicable return policy will apply.
The available payment methods are displayed when you place your order. The final list should correspond to the methods actually activated in WooCommerce.
Check the payment information you entered and make sure your payment method is still valid. You can then try the transaction again. If the problem persists, contact your bank or try another available payment method.
Do not place a second order immediately. Check your customer account, emails, and spam folder. If the charge appears but no order is confirmed, contact us so we can investigate the transaction.
Online payments are processed through the secure payment solutions activated on the OKA website. Bank details are processed by the relevant payment providers and are not intended to be directly recorded by OKA.
Your invoice can be sent with the order confirmation or made available in your customer area, depending on the website’s configuration. This process must be confirmed with the WooCommerce integration before publication.
A product marked as unavailable cannot normally be added to the cart, unless a pre-order feature is explicitly offered.
You have the right of withdrawal applicable to distance purchases under the conditions provided by the regulations and OK’s General Terms and Conditions of Sale. However, certain opened, unsealed, or used products may be excluded from return if they cannot be resold for hygiene or health protection reasons.
For orders subject to European consumer law, the statutory withdrawal period is generally 14 days from receipt of the order, subject to the exceptions provided for by law. The final terms and conditions must correspond to the General Terms and Conditions applicable to your order.
Before returning any item, please contact OK® customer service, providing your order number, the product(s) concerned, and the reason for your request. We will then inform you of the procedure and, where applicable, the return address.
For hygiene and safety reasons, some cosmetic or wellness products that have been unsealed after delivery may not be eligible for return. Please contact us before sending any items back so we can verify your situation.
In the event of a cancellation, the return shipping costs may remain the responsibility of the customer in accordance with the applicable conditions. When a product is recognized as defective or an error attributable to OKÂ has been made, we will indicate the appropriate procedure.
Contact us with your order number and a photograph of the product you received. We will review your order and offer you the appropriate solution.
Contact us as soon as possible with your order number, a description of the problem, and photographs showing the condition of the product and its packaging. Do not discard the product or its packaging before your request has been reviewed.
After receiving and verifying the return, the refund will be processed in accordance with legal deadlines and the General Terms and Conditions of Sale. The time it takes for the refund to appear in your account may then vary depending on your bank or payment method used.
Unless otherwise agreed or impossible, the refund is generally issued via the payment method used at the time of the order.
For online orders, we recommend processing the product return and the new order separately, unless an exchange procedure is expressly offered by OKA. This is subject to confirmation based on the final logistics process.
You can find OK® products in our online store as well as through our distributors and partner retailers. The list of retailers may change as our network expands.
Consult the Our Distributors section to identify currently listed points of sale. If no distributor is yet available in your region, you can order directly from our online store when delivery is available in your country.
Not necessarily. Available collections and products may vary from one retailer to another. We recommend contacting the store directly before visiting if you are looking for a specific product.
Prices may vary depending on the market, local taxes, logistics costs, and applicable trade policies. The price displayed by the distributor at the time of purchase is the price applicable to the transaction in question.
To ensure the authenticity of your products, we recommend purchasing from our online store and retailers listed by OKÂ. If you have any doubts about a point of sale, please contact us before making your purchase.
Products purchased from a retailer should generally be returned to the point of sale where the purchase was made, in accordance with its own return policy. Always keep your proof of purchase.
We are open to collaborations with boutiques, concept stores, spas, hotels, wellness professionals, and partners who share OKÂ’s world and values. Contact us via our form, specifying your company, location, activity, and the type of partnership you are considering.
Professional inquiries can be reviewed directly by the OK team. Please tell us about your establishment, your needs, the volumes you anticipate, and your location so we can explore the most suitable collaboration.
OKÂ develops a wellness universe inspired by aromatherapy, plants, vegetable oils and African traditions. The collection includes Synergies, Massage Oils, Signature Essences, Signature Mists and Diffuser Accords.
OKÂ Synergies combine several vegetable oils and/or essential oils around a specific wellness intention. Signature Essences are more oriented towards the olfactory and emotional experience and highlight a particular olfactory identity
The Signature Essence is a more intimate fragrance experience, offered in a roll-on applicator. The Signature Mist extends the same olfactory universe in the form of a light mist to be sprayed according to the product’s instructions.
OKÂ Accords are compositions intended for diffusion. They combine Signature Essences and essential oils to create a particular atmosphere: Tranquility, Clarity, Energy, Comfort, Breathing or Lightness.
Start by identifying the experience you’re looking for: slowing down, regaining energy, supporting a moment of recovery, creating a special atmosphere, or simply indulging in a sensory ritual. Each product description details its theme, ingredients, how to use it, and complementary products.
OKÂ prioritizes formulations made from natural raw materials and carefully selects its ingredients. The exact composition of each product is available on its product page and/or packaging.
OKÂ products are developed using a handcrafted approach and are manufactured and packaged in Ivory Coast.
OKA does not test its products on animals.
The list of ingredients and, where applicable, the INCI list are indicated on the product information sheet and on its packaging. We recommend that you consult them before use, especially if you have any known sensitivities or allergies.
Each product has its own specific usage ritual. You will find detailed instructions and precautions in the “How to use it?” section of its product page.
Yes, some products have been designed to work together within the OKÂ Rituals. Recommended combinations are listed on the product pages in the “Extend your OKÂ experience” section.
No, unless explicitly stated otherwise on the product. Oil intended for diffusion should not be used as a skin cosmetic. Use each product only as directed on its packaging and product information sheet.
Always use the product according to its instructions. Concentration and application methods vary depending on the specific product. An essential oil or blend intended for diffusion should not automatically be applied directly to the skin.
Some essential oils may be inadvisable during pregnancy or breastfeeding. Always consult the precautions indicated on the product and seek advice from a healthcare professional before use.
Not all OKÂ products are necessarily suitable for children. The presence and concentration of essential oils vary between products. Consult the specific precautions and, if in doubt, seek the advice of a healthcare professional.
Stop using the product immediately. If you experience a persistent, severe, or unusual reaction, consult a healthcare professional. You can also contact OK®, indicating the product in question and, if possible, its serial number. lot.
Refer to the information on the packaging: best before date or period after opening, where applicable. Also, follow the storage instructions.
Store them in a dry place, away from excessive heat and direct light, and out of reach of children. Close the product carefully after each use.
Natural raw materials may exhibit slight variations from one production batch to another. These differences may include variations in color, scent intensity, or product appearance, and do not necessarily indicate that the product is defective.
Some items may be temporarily unavailable depending on production and raw material supply. When a restock is planned, the product will be offered again as soon as it becomes available.
The batch number is located on the product or its packaging. Please keep this information: it allows us to precisely identify the production batch in question should you need to contact our customer service department.
